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Dispatcher

Tompkins Consolidated Area Transit, Inc. (TCAT) is Tompkins County’s provider of safe, reliable and affordable transportation with an annual ridership of over 4 million. TCAT recognizes that our employees are the key to fulfilling our community-driven mission and vision. In order to recruit and retain top talent, TCAT offers competitive pay, outstanding benefits, progressive training, and career growth opportunities.

TCAT is currently seeking an experienced dispatcher with a proven track record of success working in fast-paced environments. This is an excellent position for those looking to take the next step in their transit career and you will have the opportunity to obtain your Commercial Driver’s License (CDL) by receiving paid training from our highly-skilled staff.

A day in the life…

As one of TCAT’s dispatchers, you will be responsible for maintaining the continuity of TCAT’s service by coordinating transit system routes and the assignment of over ninety Bus Operators.

Working alongside an experienced operations team and relying upon your knowledge of TCAT’s labor agreement, you will be given the opportunity to come up with creative solutions to challenging situations such as: bus shortages, driver shortages, detours, emergency situations, schedule adjustments, and corrective actions. Every day you will utilize scheduling spreadsheets and Computer Aided Dispatch software to ensure efficient service and communication. You will also play a key role in ensuring the safety of our employees and the community by assessing Bus Operator’s fitness for duty and facilitating drug and alcohol test notification and assignment of relief Bus Operators.

In the spirit of TCAT’s mission and vision, you will be expected to provide outstanding internal customer service to our staff. High adaptability to constantly shifting situations will be your key to success in this position. 

Pay

  • Based on experience

Benefits

  • Medical w/ optional health FSA
  • Vision (employer-paid)
  • Dental (employer-paid)
  • Life/AD&D (employer-paid)
  • Voluntary Life, Spousal & Dependent insurance
  • Group Short & Long Term Disability (employer-paid)
  • Employee Assistance Program (EAP)
  • 401(k) retirement plan with generous employer contribution
  • Paid Time Off including Vacation, Personal, Sick, Floating Holidays, and five paid holidays
  • AFLAC supplemental benefits
  • Daycare Assistance Program
  • Tuition Assistance Program
  • Fitness Club Assistance Program

Qualifications

The ideal candidate will possess a minimum of one (1) year of dispatch experience in a transit environment. Computer proficiency including Microsoft Office, a commitment to safety, strong communication skills, the ability to read and follow written instructions, the ability to work with a team and independently, strong communication and judgement skills are a must. A CDL with passenger and airbrake endorsements is a plus. The successful candidate will be required to obtain their CDL-B with endorsements within three (3) months of hire.

Hours

Tuesday – Friday, 4:00 AM – 2:30 PM

Pre-employment Requirements

Post-offer motor vehicle record check, drug test, verification of past employment and criminal background check are required. Additionally, positions in this job classification are considered safety-sensitive and are subject to drug testing, including random drug screens, in accordance with Federal Transit Administration (FTA) Drug and Alcohol regulations.

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

  • Typically sedentary, sitting most of the time while performing work at a desk. 
  • Frequently using fingers to make small movements such as typing, picking up small items and operating office machines. Frequent and regular movements using the wrists, hands and/or fingers
  • Occasionally bends, twists, stoops, and crouches in the performance of essential duties
  • Occasionally stands and walks for short periods of time in the performance essential duties
  • Ability to lift up to 50 pounds (printed materials, files)

Application Process:

You will receive an email acknowledgment when you have successfully submitted an application. You will be notified within two weeks if you are selected for the next step of the application process. Please keep your contact information up-to-date.

TCAT, Inc. is an Equal Opportunity Employer which includes protected veterans and individuals with disabilities. Women, minorities, individuals with disabilities, veterans and military spouses are encouraged to apply.

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