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Transit Service Supervisor/Dispatcher

Reports To: Assistant GM, Operations & Maintenance
Classification: Hourly, non-exempt

Position Summary:

The Transit Service Supervisor/Dispatcher is a hybrid position performing the roles of both the Transit Service Supervisor (TSS) and Dispatcher. In fulfilling the functions of TSS, you will assure the highest quality of service is provided by Bus Operators to passengers through supervision, coaching, mentoring and fostering a supportive work environment while ensuring compliance with TCAT’s policies and procedures, DOT and DMV regulations. In fulfilling the functions of dispatcher you will coordinate the scheduling of TCAT transit system routes and assignment of Bus Operators. 

Essential Functions Include:

Dispatch

  • Accurately maintain scheduling spreadsheet and daily operations software
  • Monitor two-way communication between the transit facility, on-duty transit Bus Operators and maintenance department
  • Monitor Bus Operator assignments and provide guidance and assistance to Bus Operators
  • Assess Bus Operator fitness for duty & enforce TCAT policies

Supervision & Emergency Response

  • Supervise Bus Operators according to TCAT Policy and the collective bargaining agreement
  • Train and instruct Bus Operators in safe driving practices, passenger relations, fare collection, and bus safety
  • Assure quality of service and regulation compliance by performing street supervision, assisting Bus Operators and customers and providing information
  • Understand and be able to communicate requirements of ADA, FSA Drug & Alcohol Testing policies, NYS DOT/DMV regulations, and Federal Motor Carrier regulations
  • Respond to escalated passenger complaints
  • Serves as primary liaison for emergency services requested by bus operators to include mechanic staff, police agencies, and emergency-response units
  • Relieve Bus Operators in emergencies and cover schedule as needed
  • Report OSHA-related issues

Qualifications:

  • Must possess high school diploma or equivalent
  • Minimum of one (1) year supervisory and/or dispatch experience in transit environment preferred  
  • Strong analytical and basic mathematic skills including addition, subtraction, multiplication, and division
  • Strong organizational skills with the ability to handle many tasks in a compressed timeframe and be detailed oriented
  • Working knowledge of word processing and spreadsheet software
  • Must possess valid CDL, Class B driver's license or obtain one within six months of hire 
  • Must possess NYS 19A examiner's certification or obtain one as soon as eligible
  • Ability to communicate in a clear and concise manner both verbally and in writing
  • Possess knowledge of FCC regulations and terminology
  • Ability to interpret policies and regulations and apply them in an appropriate manner

Additional Requirements

  • As supervisor of “safety sensitive positions” is subject to pre-employment and periodic drug and alcohol screening

Working Conditions:

  • Equal time spent in both office and in the field where exposure to weather conditions will occur
  • Ability to travel in the field to support special events and attend meetings.
  • Will be exposed to inclement weather conditions in the performance of essential job duties
  • Some exposure to diesel fumes (bus exhaust)

Physical Demands:

  • Typically bends, twists, stoops, crouches and climbs in the field checking on bus operations, timing, bus stops, and passengers in various locations and so on. 
  • Occasionally sedentary, sitting while performing work at a desk. 
  • Frequently using fingers to make small movements such as typing, picking up small items and operating office machines. Frequent and regular movements using the wrists, hands and/or fingers.
  • Typically stands and walks for short periods of time in the performance essential duties
  • Ability to lift up to 50 pounds (printed materials, signs, files)

Full Time TCAT employees receive a competitive wage and an excellent benefits package including:

  • Vacation & Sick Time
  • Holidays & Floating Holidays
  • Health Insurance
  • Employer paid Vision, Dental, Life and AD&D Insurance
  • 401(k) Retirement Plan with generous employer contribution
  • Supplemental benefits through AFLAC
  • Free transportation on TCAT buses

TCAT is an Equal Opportunity Employer.

 

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